Terms and Conditions

Isurve LLC (hereinafter referred to as Isurve) and the Customer/Client/User shall be referred to collectively as the Parties and individually as a Party. The Parties, confirming their legal capacity and capacity to undertake obligations, agree to the following for this purpose:

  • Isurve is an online store that offers its clients various types of products through its managed websites.
  • The client is interested in purchasing products listed on the website online, without leaving home. The Isurve customer benefits from free courier service throughout Georgia.
  • It allows the customer to visually inspect the selected product upon delivery and, if they like it, purchase the item.

Order fulfillment

  • The customer can purchase an item by placing a deposit. Also, by agreement with Isurve, it is possible to pay the cost of the item in cash to the courier.
  • To purchase an item, the client deposits the amount into the bank account of the company.
  • The client can use the installment service of Isurve's partner banks and thus secure the placement of the deposit.
  • If the customer/client wishes to purchase an item in installments, they fill out an application for installment approval remotely.
  • To purchase an item on installments, Isurve sends the customer's data to the bank for approval of the installment. In case of purchasing an item on installments, the client may be required to pay a commission of no more than 5 GEL, which depends on the agreement reached between the servicing bank and Isurve.
  • If the installment payment is approved, the customer is obliged to sign the installment agreement within 3 working days. In case of violation of this deadline, the company has the right to refuse to deliver the item.
  • Along with signing the installment agreement, the customer instructs the bank to transfer the approved amount to the company.

They wanted obligations.

  • Isrve is obliged to process the client's order within no more than 2 business days from the moment the client's deposit is placed in the bank account. The delivery period for the item to the client should not exceed 10 business days from the date of order processing.
  • The service is considered complete upon delivery of the item to the client and the cost of the item will be covered from the amount received as a deposit.
  • In the event that the item cannot be delivered to the client, the order will be canceled and the client will be refunded the amount paid or, at the request of the client, the bank installment will be canceled.

Order acceptance

  • The request (claim) submitted by the customer shall be submitted to the company in writing.
  • The customer is obliged to thoroughly read the instructions for the item purchased on Isurve.ge before using it, if it is included in the item's package by the manufacturer (or Isurve.ge).
  • In the event of damage or loss of an order during transportation, the Company, upon the Customer's instruction, will contact the shipping company and demand compensation for the damage, taking into account the terms of the contract. This does not deprive the Customer of the right to personally file a dispute with the shipping company.
  • The company is obliged to provide the customer with all documents related to the order upon request.

Responsibility of the parties

  • Each party has the right to demand full, proper and conscientious performance of its obligations by the other party.
  • The parties undertake to compensate each other for any damage caused by the full or partial non-fulfillment or improper fulfillment of their obligations in accordance with the procedure established by law, and compensation for damage does not exempt the parties from fulfilling their obligations.

Personal data

isurve.ge stores your data in the database of the site or during direct telephone communication with the user. In particular, first and last name and contact phone number. This data is stored on one of the most secure servers in the world and in this regard the user can feel completely safe. None of this information is transferred to any third party for any purpose, except for cases provided for by Georgian legislation.

When filling in their name, surname and phone number for the purpose of making an installment payment, the user agrees (by checking a special checkbox) that this information may, if they wish, be sent to the financial institution of their choice (the company's servicing bank) during the consideration of the installment payment application.

Any visitor to the site, before clicking on the "2-field installment application" button on the product page, agrees to the terms and conditions and assumes responsibility for not misusing another person's personal data and acting in good faith in dealing with iSurvey.ge and subsequently with financial institutions when sharing personal data with them.

In the event of changes to the terms and conditions, iSurvey.ge is obliged to notify the registered user of this within a reasonable period of time.

Card details

When purchasing products with a card, isurve.ge does not store your card details. It redirects you to a special page supported by TBC Bank, which uses a secure server and payment module.

Other information

In order to better function, offer better service to users, and implement various marketing campaigns, isurve.ge has installed special and well-known electronic tools offered by leading companies in the world, namely:

  • FB Pixel - which tracks your visit, pages viewed and products viewed only when you are logged in to our site. This information is not collected directly by us and is fully at the disposal of Facebook, and its storage/distribution is regulated by US law and its own rules, which you agree to when registering on Facebook and can change in your internal profile settings on this social network.
  • Google Analytics - an analytical tool with approximately the same functions, which stores information through so-called browser cookies, as well as your IP address, logs, city, country, etc. We do not collect this information either, and it is entirely under the control of Google.

Force majeure

  • Neither party shall be liable for the full or partial failure to perform its obligations if the failure is caused by natural and technological disasters, fire, hostilities, government decisions, and these events began or developed after the purchase of the order.
  • If any of the listed circumstances directly affects the period for the fulfillment of the obligations assumed by the party under these Consumer Terms and Conditions, this period will be extended in accordance with the duration of the force majeure circumstances.
  • The party that is affected by a force majeure circumstance is obliged to notify the other party of such circumstance, its possible duration and termination.
  • The facts set forth in the notification must be confirmed by the relevant regional: trade, industrial, or other competent authority.
  • Failure to notify or late notification deprives the party of the right to use the above force majeure events as a basis for exemption from liability.

Privacy

These Terms and Conditions are confidential and any related information will be transferred to third parties only in accordance with the procedure established by applicable law, as well as in cases agreed upon in writing by the parties. However, the above restriction does not apply to:

  • Information that is or becomes publicly available independently of the parties.
  • Information the disclosure of which the parties agree in writing.
  • Information that will be disclosed by either party in accordance with the requirements of law and/or relevant regulations.
  • By agreeing to these Terms and Conditions, the Customer grants Isuruve the right to use the information provided during the cooperation stage for statistical and analytical purposes.

Claims and disputes

The Parties note that they will try to avoid any disputes or conflicts arising during the cooperation, and will ensure the resolution of disagreements through mutual negotiations.

In the event of failure to reach consensus, the dispute shall be resolved in accordance with the applicable legislation of Georgia, at the choice of the claimant party.

Additional terms and conditions

Relations that are not regulated by these Consumer Terms and Conditions shall be governed by the current legislation of Georgia.

The invalidity of any article, clause, subsection, reservation, or sentence of the established Consumer Terms and Conditions does not result in the complete invalidity of the Consumer Terms and Conditions.

The user can obtain complete information about the origin of the brands on the relevant page presented on the website. The same page states and further clarifies that the product, which does not have a brand name in the name, is manufactured and imported from the People's Republic of China (brand unknown).