Name: Isurve LLC

Identification number: 416336316

Legal address: Georgia, Rustavi, XV m/d, N13, apartment 79

Service center address: Tbilisi, Tsereteli Ave. 140, Warehouse No. 4

Phone: 0322 05 31 05

Email: isurveofficial@gmail.com

Warranty conditions

Legal guarantee

Any item offered by Isurve LLC has a legal warranty, which is defined as a 2-year period.

Within the scope of the legal warranty, if the item is found to be defective, the customer has the right to request free repair or replacement of the item (first-tier rights), a price reduction, or withdrawal from the contract (second-tier rights).

Repair and replacement of goods are the primary rights of the consumer. The consumer has the right to require the trader to repair or replace the goods free of charge, unless this is impossible due to the nature of the goods or requires disproportionate or unreasonable costs.

The goods must be repaired or replaced within a reasonable time, without causing the consumer significant disruption, taking into account the nature of the goods and the purpose for which they were purchased.

The burden of proving the existence of an original defect in the item lies with the company for 6 months from the date of delivery of the item, and after this period - with the client.

If the characteristics of the item do not match the data specified in the online store, the item has an original defect, or the item is damaged during transportation, the company will ensure the return of the product using its resources.

To receive warranty service, the consumer is obliged to hand over the item to the seller's representative.

To receive warranty service, it is necessary to follow the operating rules developed by the manufacturer in accordance with the enclosed instructions.

Within the framework of the warranty terms, the repair period for the item is defined as a maximum of 30 calendar days.

Warranty service is not provided if:

  • The warranty period has expired.
  • The consumer cannot present the warranty card and the item cannot otherwise be identified.
  • The serial number/IMI code is not readable or printed on the warranty card or the device body , and it is otherwise impossible to identify the item.
  • The defect is caused by mechanical impact on the item by the user.
  • The noise is caused by the movement or damage of the seal/seal.
  • The defect is caused by the user's arbitrary disassembly and assembly of the item.
  • The damage is caused by a computer virus or incompatible files.
  • The damage is caused by foreign bodies or liquid entering the mechanism.
  • Damage is caused by electrical network malfunctions (voltage fluctuations), moisture, corrosion, high or low temperatures, and violation of operating and storage rules.

The customer is obliged to inspect the item upon delivery and confirm by signature that it has no visual defects.

Unconditional return policy for goods or services

According to Article 13 of the Law of Georgia on Protection of Consumer Rights, except for the exceptions established by Article 14 of the same law, the consumer has the right to withdraw from a distance contract and/or an off-site contract within 14 calendar days without giving any reason.

This period is calculated as:

  • In the case of a service contract - from the conclusion of the contract;
  • In the case of a purchase contract - upon receipt of possession of the goods by the consumer or a third party designated by him (other than the carrier);
  • In the case of a partial order of goods by the consumer - upon receipt of the last item by the consumer or a third party designated by him (other than the carrier);
  • In the case of a contract for the regular (determined periodic) delivery of goods - upon first receipt of the item by the consumer or a third party designated by him (other than the carrier).

Return conditions

The consumer has the right to request the return of the purchased item within 14 calendar days from the date of delivery of the item. The period is calculated from the moment the item is transferred to the consumer. Upon the expiration of this period, the consumer loses the right to request the return of the item. To exercise this right, the consumer is obliged to fill out the return form (see on our website) and send it to the following e-mail address: isurveofficial@gmail.com

In case of withdrawal from the contract, the consumer is obliged to:

  • Return the goods to the trader or a third party designated by him immediately after sending the notification of withdrawal from the contract, but no later than 7 calendar days;
  • Pay the direct costs associated with returning the goods.
  • The customer is obliged to return the item in full along with all accompanying documents.

The trader is obliged to refund the amount paid by the consumer within 14 calendar days of receiving the notification of the return of the item. The trader has the right to refuse to refund the amount until the goods are returned or until the consumer receives proof of shipment of the goods, whichever is earlier.

The refund will be made using the same payment method used by the customer, unless the customer agrees to use a different payment method.

The consumer's withdrawal from a distance contract automatically results in his/her withdrawal from the related contract and restoration of the original status.

As a result of withdrawal from the contract, the obligations assumed by the parties under the distance contract are nullified, and what the parties received from its performance is returned to them. Exception related to withdrawal from the contract without any grounds

The consumer does not have the right to refuse a product or service whose price does not exceed 30 GEL.

The merchant may, with the consent of the consumer, exchange the product for the consumer instead of refunding the money.

Special conditions for the energy efficiency scaling system for electrical appliances:

Since 2024, most global manufacturers have changed their energy efficiency scaling system. Accordingly, with the new system:

  • A = A
  • A+ =B
  • A++ =C
  • A+++ =F

Models imported in 2024 already have the new scaling on the box, while models from last year still have the old system. You can contact our warranty service for additional details.