Isurve.ge is the largest online store in the Caucasus. Our main value is to take care of customer satisfaction and make online shopping as easy as possible for them

How do I buy the desired item?

There are several ways to purchase the desired item: 1. Payment by card - add the item or items to the cart, click on Buy card and follow the simple steps to complete the order. 2. Purchase by installments - select "Installment" on the desired product. Fill out the simple order form and click the order button. Our representative will contact you in a few minutes and help you with the installment purchase. 3. Payment by courier - check the appropriate box, fill out the simple form (name, surname and phone number) and click the order button. An Isurve representative will contact you and clarify the order details 4. Bank transfer - similarly to the previous method, check "Bank transfer" and click order. The following steps are identical to those in the case of choosing a payment method with a courier.

To contact us, you can use the "Contact" page, where all the contact methods are provided.

My order is delayed, what should I do?

Such cases almost never happen, but no one is insured against force majeure. In such cases, be sure to contact our hotline.

Do you have internal installments?

We do not have internal installments at this stage

Is it possible to receive additional discounts?

You can get full information about the origin of brands and also the countries of manufacture on the page located in the bottom menu of the site: Origin of brands

Frequently Asked Questions

Q: The operator's call is delayed, what should I do?

Despite the fact that Isurve has more than 70 employees, sometimes the connection time increases slightly due to increased demand. We are constantly trying to eliminate this problem. If necessary, we recommend that you write to us by email, on social media or contact us by hotline.

Q: What are the delivery conditions?

The courier service is free. Any item purchased on ISURVE.GE will be delivered to you by a courier on site completely free of charge throughout Georgia.

Q: Can I check the purchased item in the presence of the courier?

Of course, but it is better if you do not call the courier. Your interests are protected to the maximum extent possible, in case of any defect, which happens very rarely, we will definitely serve you.

Q: If you do not like the item, will you return it?

If you pay the money to the courier, you can check the item. After delivery or in the case of installments and bank transfer, we will return the item only if it does not correspond to the description and characteristics provided on the site. For additional information or answers to questions related to cases provided for by law, you can read our return policy.

Table of contents of frequently asked questions by users of the online store isurve.ge

Get answers to the most frequently asked questions. For any additional information or verification, you can contact us on our hotline or on social media.

How do I purchase the item I want?

There are several ways to buy the desired item:

Pay by card - add the item or items to your cart, click Buy by card and follow the simple steps to complete your order.
Installment Purchase - Select "Installment Purchase" for the desired product. Fill out the simple order form and click the order button. Our representative will contact you within a few minutes and help you with the installment purchase.
Payment to the courier - check the appropriate box, fill out a simple form (name, surname and phone number) and click the order button. An Isurve representative will contact you and clarify the order details.
Bank transfer - Similar to the previous method, select "Bank transfer" and click on the order. The following steps are identical to those for choosing the courier payment method.

How can I contact you?

To contact us, you can use the "Contact" page, where all the ways to get in touch are provided.

What days do you work?

We work every day, from 10:00 to 19:00. However, orders can be placed at any time of the day or night. For orders placed after 19:00, operators will contact you the next morning.

The operator's call is delayed, what should I do?

Although there are over 70 employees at Isurve, sometimes due to increased demand, the connection time increases slightly. We are constantly trying to eliminate this problem. In case of urgent need, we recommend that you write to us by email, on social media or contact us by hotline.

What are the delivery terms?

Courier service is free. Any item purchased on ISURVE.GE will be delivered to you by a courier on site, completely free of charge, throughout Georgia.

How long will it take for me to receive my purchase?

Delivery to Tbilisi and other large cities (Rustavi, Batumi, Kutaisi, etc.) is carried out within 1-2 days. To other cities and regions according to the schedule, which the operators will definitely inform about in advance. As a rule, the delivery time to any region of Georgia does not exceed 3 working days.

Can I check the purchased item in the presence of the courier?

Of course, but it's better if you don't trust the courier. Your interests are protected to the maximum extent, and in the event of any defect, which happens very rarely, we will definitely serve you.

If I don't like the item, will you return it?

If you pay with the courier, you can inspect the item. After delivery or in the case of installments and bank transfer, we will return the item only if it does not correspond to the description and characteristics provided on the site. For additional information or answers to questions related to cases provided for by law, you can read our return policy.

My order is being delivered late, what should I do?

Such cases almost never happen, but no one is safe from force majeure. In such cases, be sure to contact our hotline.

Can I remove an item from the warehouse?

Yes, you can, every day from 5:00 PM. However, if you want to pick up from the warehouse, you must notify us in advance when ordering so that we do not hand over your purchase to the courier and avoid misunderstandings.

Can I pay with a card to the courier?

Yes, it is possible to pay by card with the courier.

What are the warranty terms?

The warranty period for any item placed on the site is indicated individually. Where a specific period is not specified, it is understood that the warranty applies only to factory defects, that is, in case of a defect discovered upon receipt, it is replaced in full. And for those products where a specific period is indicated, both a warranty against factory defects and full warranty service apply for the entire period. For additional information, you can read our relevant page "Warranty".

The purchased item is damaged, what should I do?

In this case, contact our hotline, your request will be forwarded to the warranty service, which will serve you as promptly as possible.

How good is the product?

Each product placed on the site undergoes detailed quality control and selection according to other key characteristics before being placed on the site. We constantly take care of the maximum quality of the offered product. In most cases, the origin of the item and other necessary data are indicated on the site. Also, operators are ready to answer any similar questions if necessary. In addition, the user can leave a rating for each product, which is a kind of sharing of experience for new users.

How often do you offer promotions and discounts?

You will find weekly, monthly and seasonal discounts on Isurve. In some cases, promotions may be extended at the request of customers, therefore, we recommend that you check this information with the operators or on our social media pages.

Do you have a domestic installment plan?

We do not have any domestic installments at this stage.

Do you have online banking?

Yes, any of our customers can make a purchase through TBC, Credo or Crystal online installments. The conditions are the best in the Georgian market. Additional details can be found on our online installments page .

Is it possible to get additional discounts?

Yes, for corporate orders or purchases above a certain quantity. For specific details, please contact us in advance and our special service will do its best to offer you a customized price.

How can I find out in which country a particular brand presented in the store is made?

You can get complete information about the origin of brands and the countries of manufacture on the page located in the bottom menu of the site: Origin of brands.